This policy explains how refunds, cancellations and returns work at WaterVerse. If anything here is unclear, contact us before you order.
Cancelling before your first delivery
You can cancel any plan for a full refund at any time before the first delivery leaves our depot. Email ryanjamal1719@gmail.com or call +1 307 302 9682.
Cancelling a plan that has started
Plans are paid once and cover a fixed number of months. If you cancel part way through, we refund the unused full months on a pro rata basis, calculated at the one month rate for your bottle count. The months already delivered are charged at that same one month rate, which means any discount from the longer plan does not apply to the delivered portion.
Water quality
If a bottle arrives with a broken seal, a damaged cap or water that looks or smells wrong, do not use it. Call us and we will collect it and replace it free of charge on the same route day where possible. Sealed water bottles cannot be returned for a refund once opened, for hygiene reasons.
Dispensers and accessories
- Unused accessories in their original packaging can be returned within 14 days of delivery for a full refund.
- Dispensers carry a 12 month warranty against manufacturing faults. If a fault appears we repair or replace the unit at no cost.
- Damage caused by dropping, misuse or connecting the unit to an unsuitable power supply is not covered.
How refunds are paid
Approved refunds are issued to the original payment method. Card refunds usually appear within 5 to 10 working days, depending on your bank.
Missed deliveries
If we miss a scheduled delivery and cannot make it up within seven days, that month is refunded or added to the end of your plan, whichever you prefer.
Get in touch
WaterVerse
76 Limehouse Ln, Kingstree, South Carolina 29556, United States
Phone: +1 307 302 9682
Email: ryanjamal1719@gmail.com
Hours: Monday to Saturday, 8am to 6pm. Closed Sunday.